Ruby Play Network

Frozen or interrupted free spins are usually due to a connectivity issue!

Make sure that you have a strong internet connection, a clear cache and only RealRush Online open on your device 📶

Please keep in mind that for most cases, the Gold Coins will likely have been automatically added to your account if the graphic fails or your free spins lag or freeze.

To ensure you've been credited, you can reach out to the RealRush Online support team and we can take a look at your account!

When you reach out please include the following information:

- The date and time your game froze - The game you were playing - How much your spin was - How much your win was - Any videos or screenshot of gameplay you may have

Once the Support Team has this information, they will be able to take a look at your account to ensure you've been credited for your wins ☺️ 

My game froze and my bonus play was interrupted!

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